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UAP Medical. What's not happening?
2012
#1 Posted : Wednesday, May 02, 2012 9:54:18 AM
Rank: Elder


Joined: 12/9/2009
Posts: 6,592
Location: Nairobi
I went to Aga Khan Hospital yesterday and they were not accepting anything UAP. What's happening with UAP because there's a group of chemist as well that has blacklisted UAP?
My calls to UAP there went unanswered.

These guys should learn some customer service skills and send customers emails or sms when they have problems (which must be money related) so customers don't have to waste their time going all the way just to be turned away.

BBI will solve it
:)
Ms Mkenya
#2 Posted : Wednesday, May 02, 2012 10:53:01 AM
Rank: Veteran


Joined: 5/13/2010
Posts: 869
Location: Nairobi
Poleni sana.
What chemists are these?
....above all, to stand.
kollabo
#3 Posted : Wednesday, May 02, 2012 12:22:41 PM
Rank: Veteran


Joined: 2/3/2012
Posts: 1,317
I dont know what the problem is. My colleagues were also turned away. Equity has dumped them for British American.
abdulrahman
#4 Posted : Wednesday, May 02, 2012 2:33:57 PM
Rank: Member


Joined: 4/25/2012
Posts: 261
Out of experience. AAR is the only medical insurer which guarantees the acceptance of medical liabilities of its customers without much fuse as long as u are up to the terms of contract.

All others will come and go !
maka
#5 Posted : Wednesday, May 02, 2012 3:31:18 PM
Rank: Elder


Joined: 4/22/2010
Posts: 11,522
Location: Nairobi
abdulrahman wrote:
Out of experience. AAR is the only medical insurer which guarantees the acceptance of medical liabilities of its customers without much fuse as long as u are up to the terms of contract.

All others will come and go !

...Abdulrahman dont be so sure the insurance industry in Kenya is so messed up no one is assured of being there in the long run...If am not wrong UAP life had some issues a while back...Financial distress??
possunt quia posse videntur
FundamentAli
#6 Posted : Wednesday, May 02, 2012 5:03:55 PM
Rank: Veteran


Joined: 11/4/2008
Posts: 1,289
Location: Nairobi
UAP has just recorded record profits. Shs 1.2b.
Mtu Biz
#7 Posted : Wednesday, May 02, 2012 6:11:51 PM
Rank: Veteran


Joined: 1/16/2007
Posts: 1,320
'For Profit' healthcare has and will always be a bad idea.
Sola Scriptura


Ms Mkenya
#8 Posted : Thursday, May 03, 2012 1:38:27 PM
Rank: Veteran


Joined: 5/13/2010
Posts: 869
Location: Nairobi
abdulrahman wrote:
Out of experience. AAR is the only medical insurer which guarantees the acceptance of medical liabilities of its customers without much fuse as long as u are up to the terms of contract.

All others will come and go !


They have had Nairobi Hospital & Aga Khan close thier account sometime. So, don't be too sure..
....above all, to stand.
Ms Mkenya
#9 Posted : Thursday, May 03, 2012 1:40:28 PM
Rank: Veteran


Joined: 5/13/2010
Posts: 869
Location: Nairobi
Mtu Biz wrote:
'For Profit' healthcare has and will always be a bad idea.


NHIF is definitely not the solution....
....above all, to stand.
Elder
#10 Posted : Thursday, May 03, 2012 2:30:12 PM
Rank: Elder


Joined: 9/7/2010
Posts: 2,148
Location: elderville
Ms Mkenya wrote:
abdulrahman wrote:
Out of experience. AAR is the only medical insurer which guarantees the acceptance of medical liabilities of its customers without much fuse as long as u are up to the terms of contract.

All others will come and go !


They have had Nairobi Hospital & Aga Khan close thier account sometime. So, don't be too sure..

When was this done?
He who can express in words the ardour of his love, has but little love to express. - Petrach, Son. (That men by various ways arrive at the same end. - Montaigne, The Essays of.)
TiggerTiggy
#11 Posted : Thursday, May 03, 2012 2:40:29 PM
Rank: Veteran


Joined: 10/13/2011
Posts: 660
how healthy is british american?
Mtu Biz
#12 Posted : Thursday, May 03, 2012 3:04:15 PM
Rank: Veteran


Joined: 1/16/2007
Posts: 1,320
Ms Mkenya wrote:
Mtu Biz wrote:
'For Profit' healthcare has and will always be a bad idea.


NHIF is definitely not the solution....


I support the NHIF idea.
The acrobats charged with implementation are another story altogether.

Everyone should contribute according to their ability and receive treatment according to their need.
Then we can possibly see an end to harambees to clear medical bills.

The majority of the population will never afford 'corporate' cover, what happens to them?

When a HMO makes 1.3 billion and its customers are being turned away at chemists/health centres.. there is a problem.

Michael moore contrasted the healthcare systems in America with Britain France and ...wait for it.. Cuba in his documentary Sicko.

What an eye opener that was! Check it out.

Let me give you a preview.

In the documentary, a couple of volunteers who helped pull people out of the 911 WTC rubble developed lung problems as a result. The Goverment would not touch them claiming they were not their responsibility i.e they acted on their own behalf yet they had been paraded all over and hailed as 'heroes of 911'.
To cut a long story short they received their tests, diagnosis and starter drugs...in Cuba! at a cost of $0/-.

Sicko by michael moore ... reccomended.

Sola Scriptura


bkismat
#13 Posted : Thursday, May 03, 2012 4:53:32 PM
Rank: Elder


Joined: 10/23/2009
Posts: 2,375
@Mtu Biz I think Cuba has one of the best medical systems in the world. Don't know how they pulled it off.
It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt...
-Mark Twain
2012
#14 Posted : Friday, May 04, 2012 10:16:06 AM
Rank: Elder


Joined: 12/9/2009
Posts: 6,592
Location: Nairobi
bkismat wrote:
@Mtu Biz I think Cuba has one of the best medical systems in the world. Don't know how they pulled it off.


Simple. The govt. need you well and healthy so you can make more money for them. Very logical.

BBI will solve it
:)
mmarto
#15 Posted : Friday, May 04, 2012 10:21:57 AM
Rank: Member


Joined: 4/20/2010
Posts: 412
Location: nairobi
This is what our broker informed us "Please note that UAP are experiencing some challenges with the Aga Khan hospital account and have been forced to suspend credit facilities as they complete their reconciliation. Please advise members to use alternative service providers in the panel and we will act with speed to ensure account is regularized."


The only time you should be looking down on others is when you are helping them up.
Julie
#16 Posted : Friday, May 04, 2012 1:41:52 PM
Rank: Member


Joined: 12/2/2006
Posts: 658
Am reliably informed that UAP life has just launched a new system and are experiencing some glitches.
They are working on solving them and pretty soon, all will be okay!

From my perspective, the customer service department is dead asleep!
theman192000
#17 Posted : Friday, May 04, 2012 2:00:01 PM
Rank: Member


Joined: 7/11/2008
Posts: 401
Don't be too quick to point the finger at UAP. Some hospitals are known to recommend all manner of expensive test once they know you are on a medical cover, hence the need to reconcile claims.
2012
#18 Posted : Friday, May 04, 2012 2:21:04 PM
Rank: Elder


Joined: 12/9/2009
Posts: 6,592
Location: Nairobi
theman192000 wrote:
Don't be too quick to point the finger at UAP. Some hospitals are known to recommend all manner of expensive test once they know you are on a medical cover, hence the need to reconcile claims.


So you want to tell me that a medical insurer can decide what not to pay?
How will they know because the purpose of the tests is to eliminate and you cannot say you won't pay for what did not turn positive?

BBI will solve it
:)
Layman
#19 Posted : Friday, May 04, 2012 2:39:41 PM
Rank: Member


Joined: 9/21/2006
Posts: 422
Location: Nairobi
Medical insurance is short term business, i.e not a life insurance product hence would not have any association with UAP Life Assurance company or failure of its IT System.
Forester
#20 Posted : Friday, May 04, 2012 3:30:16 PM
Rank: Member


Joined: 12/7/2010
Posts: 520
Location: Epicentre - Ngamia 1
2012 wrote:
theman192000 wrote:
Don't be too quick to point the finger at UAP. Some hospitals are known to recommend all manner of expensive test once they know you are on a medical cover, hence the need to reconcile claims.


So you want to tell me that a medical insurer can decide what not to pay?
How will they know because the purpose of the tests is to eliminate and you cannot say you won't pay for what did not turn positive?


The insurer will refuse to pay exaggerated claims - most insurers have qualified case managers who are nurses/medical personnel thus it would be easy to smoke 'em out.

Hospitals & medical insurers have a standard rating guide used for all medical conditions. For private practitioners, rates are usually negotiated beforehand.

In essence,they will pay for the tests and stick to the rating guide for exaggerated claims.
Build your own dreams, or someone else will hire you to build theirs - Farrah Gray.
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