Cost cutting!!

Got the email

The hand of South Africans. More often than not, they get it wrong with the Kenyan market.

I really cannot understand what cfc management is thinking ?
Delegating such a vital part of the business to some make shift agents somewhere is a bad business plan .

hahahaha. I can imagine all those high net worth clients crammed up in a ka office cubicle somewhere in cbd making billion shilling inquiries.

I received their mail. thought it was a prank and decided to visit their offices before signing those forms. From now on, I stick to the online trading platform.

It looks like they have already transferred or fired the employees coz the office looks empty.

I also got the email. How do i trust my cash with agents. What is the legal relationship supposing I use the agents. Will cfc be liable for any misdeeds on the part of the agents or am I just on my own? These are serious questions.

Here it is

Dear Customer

The recent review of our business model that seeks to create a more efficient and effective retail distribution channel for our clients refers.

To ensure a seamless transition during this process while maintaining high standards of service delivery to you, we wish to inform you of the two new customer contact points that we have created.

At the city centre, we now have a new customer contact point in partnership with Investax Capital Limited on 6th Floor, Town House (opposite Lonrho House), Kaunda Street.

The second customer point in partnership with Centsavvy Investments Limited is located on Mezzanine Floor, Soin Arcade, Westlands. In effect, they will now replace our Kenyatta Avenue service point from 2 May 2012.

To enable a smooth transition of your account to whichever of the two contact points that is most convenient to you, please complete the form attached and send us a scanned copy back to: customercare-csfs@stanbic.com . You can also hand deliver your completed form to our CfC Stanbic Financial Services, 1st floor, CfC Stanbic Building, Kenyatta Avenue.

Thank you for choosing CSFS as your preferred stock broker. We look forward to serving you with a consistent high level of customer experience as we work towards the realization of your investment goals.


Please be advised that we have upgraded and renamed our website to:-www.cfcstanbic.co.ke


To register for Online Share Trading, please Visit our website on http://www.csfs.co.ke/activelite/ and Click on the hyperlink labeled “New User Registration”. For queries on the web interface kindly send an e-mail to ost@stanbic.com

Regards
Susan Njuguna | Customer Service Manager | Head Office | CfC Stanbic Financial Services |
1st Floor, CfC Stanbic Building | Kenyatta Avenue | Nairobi | Kenya |

+254 (020) 363 8900
|

+254 (020) 363 8080
|

+254 (020) 363 8942
|

csfs@stanbic.com
|

www.cfcstanbic.co.ke

I for one, having trouble accessing it, iko chida
error:
ActiveTrader server is currently unavailable. We regret the inconvenience caused. Kindly try logging in after some time. In case of assistance please contact customer service.

IT team might be shouting nyundo gonga!!

@Gatheuzi that is where the problem lies. If CSFS is going to tell their customers to go to the Agents to be paid, if the agents are going to have access to clients' funds, then IKO CHIDA.