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CFC Financial sending people to agents
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sparkly
#1 Posted : Tuesday, April 24, 2012 8:15:42 AM
Rank: Elder

Joined: 9/23/2009
Posts: 8,083
Location: Enk are Nyirobi
CFC Financial services are sending emails to clients asking them to register with two retail contact points, due to a change in their business model. Thetwo retail contact points (agents) are Centsavvy and Investax. They will be closing the Kenyatta avenue customer service centre. Anyone received the email and what are the implications?
Life is short. Live passionately.
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  | | Edit by user: Tuesday, April 24, 2012 8:18 AM | Reason: Not specified
FUNKY
#2 Posted : Tuesday, April 24, 2012 8:25:59 AM
Rank: Veteran

Joined: 4/30/2010
Posts: 1,635
Cost cutting!!
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QW25091985
#3 Posted : Tuesday, April 24, 2012 8:46:42 AM
Rank: User

Joined: 1/24/2012
Posts: 1,675
Location: In Da Hood
hii maneno ya agents is very dangerous ! cic scandal allover again .
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sheri
#4 Posted : Tuesday, April 24, 2012 8:47:57 AM
Rank: Member

Joined: 4/11/2007
Posts: 694
Got the email
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sparkly
#5 Posted : Tuesday, April 24, 2012 9:52:57 AM
Rank: Elder

Joined: 9/23/2009
Posts: 8,083
Location: Enk are Nyirobi
I wonder if CFC did a customer survey before rolling out the new model. If they did they would have found out that many investors have a distrust for agents. Loopholes for fraud and malpractice are just too many.
Life is short. Live passionately.
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mkeiyd
#6 Posted : Tuesday, April 24, 2012 10:29:19 AM
Rank: Veteran

Joined: 3/26/2012
Posts: 1,182
The hand of South Africans. More often than not, they get it wrong with the Kenyan market.
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Jamani
#7 Posted : Tuesday, April 24, 2012 11:14:47 AM
Rank: Elder

Joined: 9/12/2006
Posts: 1,554
Am sure other brokers are waiting for the windfall of CFS customers...CFS wateja hao mbio kwa jirani... this one you got it very wrong
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QW25091985
#8 Posted : Tuesday, April 24, 2012 11:23:00 AM
Rank: User

Joined: 1/24/2012
Posts: 1,675
Location: In Da Hood
I really cannot understand what cfc management is thinking ?
Delegating such a vital part of the business to some make shift agents somewhere is a bad business plan .
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Jamani
#9 Posted : Tuesday, April 24, 2012 11:42:10 AM
Rank: Elder

Joined: 9/12/2006
Posts: 1,554
i doubt they did even sieve for high net worth, customers.
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QW25091985
#10 Posted : Tuesday, April 24, 2012 11:55:30 AM
Rank: User

Joined: 1/24/2012
Posts: 1,675
Location: In Da Hood
Jamani wrote:
i doubt they did even sieve for high net worth, customers.



hahahaha. I can imagine all those high net worth clients crammed up in a ka office cubicle somewhere in cbd making billion shilling inquiries.
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