Gosh! How social media has changed our lives. And is it @mukiha who once remarked problems of 5mins can change into 5 hours, 5 days, or 5 months just by making a wrong turn...

So this Frequent Flyer boards KQ in Kigali but the stage is set when everything seems off.
1) name not on records due to online boarding pass
2) on boarding, booked seat not available
3) not allowed to take seat on last row

THEN,
Flight attendant approaches some point during the flight and finds Indian gentleman with phone on and asks him to switch off his phone. He instead shows her his phone is on - Airplane mode - . She insists phone is switch off completely. He finds tone disagreeable... second boss attendant insists... more complaints... "Bullshit" ....

AND THE 5 MINS ISSUE BECOMES A 5 HOUR ISSUE;
When the guy disembarks, he finds himself cordoned by security. He is detained until he produces an apology letter. Lo and behold, using the apology letter he is taken into custody and released after Kes 50,000/= bail is paid. Court appearance after Easter

THE POWER OF SOCIAL MEDIA.
But it is not over. @prasunchat has come back fighting with an account on his Blog and his Twitter account. Not to mention he is the Regional Manager ICT for Tata Africa. Kenya Airways brand is fighting a social media onslaught at the moment. Perhaps they should have left it at the apology. Time will tell.

http://prasunc.blogspot.com/201...ation-complaint-can.html

Thats why i bought my own private jet . But do i say .

wow, i have a feeling that's this story is a bit one-sided and from what i know of the aviation sector, there are alotof safety related incidents and electronics being switched off is not usually fully being adhered to.
I have personally used my phone on "airplane mode" countless times and have found most crew on-board familiar with this, so i guess isolated case cannot be used as rule of thumb.
maybe the "sharing of a joke" on this with a fellow passenegr might have served to offend the attendant, however definitely this behavior should not be encouraged on "our airline"

......following instructions is very difficult especially when they are being given by black lady and you are tata bla bla bla.
.......i have witnessed this same story in a different airpline,passengers thinking they know too much than cabin crew.
......the picture on the airline security manual says switch off the phone.....it does not say ...put the phone on airplane mode.
...you honestly think the FA has the whole day to check 200 phones on which ones are off and which ones are on airplane mode?

.....your behavior ,your dressing, your looks can determine whether you enter a plane or not....welcome to the new age.raise your voice and you will miss the flight.


...i have numerous personal horror stories to share when i was a frequent flier.......

I guess the bad blood started when the flight became free seating, which is common and an Frequent Flyer like Chatur should know. Also sometimes KQ says EQV - equipment varies. If the scheduled plane is a 737 which is changed at the last minute to E190, the the E and F columns cease to exist and all previous on-line bookings become free seating.

Not to let the girls off the hook, whatever the circumstances, the customer is always right.