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So frustrated by my brokers (CFC and Dyer and Blair)
Rank: Member Joined: 2/25/2010 Posts: 158
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I feel so frustrated. I operate two brokerage accounts, one with CFC and one with Dyer and Blair. Everything has been going very well for me especially because I am away from Kenya. My contact persons in these two companies have been very quick to give me feedback on my orders and to respond to my requests. But this appears to have changed recently. First of all I no longer have access to my account with Dyer and Blair after they migrated to the activelite platform which never works from where I am. I have been relying on my contact person to update me on my statement and all. Recently I contacted him and he told me he is no longer with the company. He advised me to use their customer care email but whenever I send them email they dont respond. As for CFC i received a mail from my contact person telling me that he has been moved to a new agency called EKV Securities and he cannot access the CFC email. I had already asked him to purchase for me somes shares of which he told me he had already purchased some but for the others the prices were too high. He promised to send me information regarding the executed orders but one week down the line nothing has happened. Now I fear something fishy may be going on. IS it not my right to know what is happening to my account from these brokers? Each day he promises to send me details of my purchases but he never does so. I am so tired. Who knows what this EKV Securities are and their relationship with CFC?  Keeping it all in the family
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Rank: User Joined: 8/29/2011 Posts: 1,045 Location: Mtaani
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anika66 wrote:I feel so frustrated. I operate two brokerage accounts, one with CFC and one with Dyer and Blair. Everything has been going very well for me especially because I am away from Kenya. My contact persons in these two companies have been very quick to give me feedback on my orders and to respond to my requests. But this appears to have changed recently. First of all I no longer have access to my account with Dyer and Blair after they migrated to the activelite platform which never works from where I am. I have been relying on my contact person to update me on my statement and all. Recently I contacted him and he told me he is no longer with the company. He advised me to use their customer care email but whenever I send them email they dont respond. As for CFC i received a mail from my contact person telling me that he has been moved to a new agency called EKV Securities and he cannot access the CFC email. I had already asked him to purchase for me somes shares of which he told me he had already purchased some but for the others the prices were too high. He promised to send me information regarding the executed orders but one week down the line nothing has happened. Now I fear something fishy may be going on. IS it not my right to know what is happening to my account from these brokers? Each day he promises to send me details of my purchases but he never does so. I am so tired. Who knows what this EKV Securities are and their relationship with CFC? firstly i feel sorry for you..secondly if the money you gave him/her ( the EKV Securities agent)is in your stock a/c w/ cfc there's no need to fear.you arenot conned.. here's alist of contsact details..if you dnt manage to convince somebody w/ your pplight call the next number . hope i helped D&B contacts Phone numbers: Nairobi: 3240000 3240146 3240132 3240101 3240149 Mombasa: 41-2319048 Email: shares@dyerandblair.comYou can also send an email at [...] or call me on 3240153. Dyer and Blair Investment Bank Ltd 9th Floor,Loita Hse,Loita Street Tel: +254 20 3240153 Cell: [...] Fax: +254 20 3240114
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Rank: Member Joined: 10/25/2010 Posts: 519 Location: nairobi
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anika66 wrote:I feel so frustrated. I operate two brokerage accounts, one with CFC and one with Dyer and Blair. Everything has been going very well for me especially because I am away from Kenya. My contact persons in these two companies have been very quick to give me feedback on my orders and to respond to my requests. But this appears to have changed recently. First of all I no longer have access to my account with Dyer and Blair after they migrated to the activelite platform which never works from where I am. I have been relying on my contact person to update me on my statement and all. Recently I contacted him and he told me he is no longer with the company. He advised me to use their customer care email but whenever I send them email they dont respond. As for CFC i received a mail from my contact person telling me that he has been moved to a new agency called EKV Securities and he cannot access the CFC email. I had already asked him to purchase for me somes shares of which he told me he had already purchased some but for the others the prices were too high. He promised to send me information regarding the executed orders but one week down the line nothing has happened. Now I fear something fishy may be going on. IS it not my right to know what is happening to my account from these brokers? Each day he promises to send me details of my purchases but he never does so. I am so tired. Who knows what this EKV Securities are and their relationship with CFC? Well, ur really in big trouble. How about you check with the cds guys...I think they can help. They can even send the statements via email so you will be able to know if there were activities. As for cfc open an online account and you will be able to access your account and you will not need contact person to place orders for you. As for dyer and blair, I dont know what to tell you.
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Rank: User Joined: 8/29/2011 Posts: 1,045 Location: Mtaani
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and please refrain from dealing w/ companies that you dnt know of even if you so called contact works there !!!!
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Rank: Member Joined: 2/25/2010 Posts: 158
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Thank you guys, the money was deposited into my account so I am not worried that it will dissapear. I just want updates on my purchases as they take place. Thanks for giving me the contact of mativo, I will at least have somebody I can email directly especially if i want to make a quick 'sell' order. Thanks all for your concern. But does anybody know what this EKV Securities is? Keeping it all in the family
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Rank: User Joined: 8/29/2011 Posts: 1,045 Location: Mtaani
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anika66 wrote:Thank you guys, the money was deposited into my account so I am not worried that it will dissapear. I just want updates on my purchases as they take place. Thanks for giving me the contact of mativo, I will at least have somebody I can email directly especially if i want to make a quick 'sell' order. Thanks all for your concern. But does anybody know what this EKV Securities is? you can sign up w/ cdskenya and have your a/c statement emailed to you regularly here's their website http://www.cdsckenya.com/index.php?id=51
i have no clue about EKV Securities . where did your agent said they are located ? and if indeed he works at EKV Securities why did you give him the order.can he access cfc systems ????i dnt think he can
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Rank: Hello Joined: 11/18/2011 Posts: 1
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Thanks for your email,my name is Collins Okeya from Ekv securities.i would like to apologize for the issue that came up after moving your contact person from CFC to Ekv securities. Ekv securities is an agent of CfC with its offices in Westlands at Amee arcade building. for any queries and clarifications feel free to contact us through the email cokeya@ekvsecurities.net, box no. 21624,Westlands.
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Rank: Hello Joined: 11/21/2011 Posts: 1
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Just to add on the same about EKV Securities is that you can also view your statement and portfolio on-line by registering for Online Share Trading, please Visit our website on http://www.csfs.co.ke/activelite/ and Click on the hyperlink labeled "New User Registration". For queries on the web interface kindly send an e-mail to ost@stanbic.com This will facilitate the viewing of all transactions and deposits made in your account. Regards Collins Okeya, Contact Person EKV Securities.
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Rank: Chief Joined: 5/31/2011 Posts: 5,121
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@Collince/EKV Securities, what are the benefits of dealing with you as opposed to dealing with CFC directly.
And are you handling TBL mini ipo
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Rank: Member Joined: 10/25/2010 Posts: 519 Location: nairobi
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mwekez@ji wrote:@Collince/EKV Securities, what are the benefits of dealing with you as opposed to dealing with CFC directly.
And are you handling TBL mini ipo Just deal with cfc directly...you wont be frustrated...I have been with cfc since 2006 and never heard of EKV....
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Rank: Hello Joined: 11/21/2011 Posts: 1
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Anika66 for any clarification whether EKV is part of CFC contact them directly through email on csfs@stanbic.com or call customer care on 020 363 8900/8942. They will be better placed to clarify that. Like Collins advised activelite trader offered by CFC will be the solution to your problem. It is real time when it comes to trading and you will be incharge of your account with access to your statement and portfolio. I use it and vote it the best Online trading platform in the market! Just send an email to ost@stanbic.com and you will be guided on the registration process.
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Rank: User Joined: 11/10/2010 Posts: 550 Location: Junction
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Collince_Opiyo_Okeyah wrote:Just to add on the same about EKV Securities is that you can also view your statement and portfolio on-line by registering for Online Share Trading, please Visit our website on http://www.csfs.co.ke/activelite/ and Click on the hyperlink labeled "New User Registration". For queries on the web interface kindly send an e-mail to ost@stanbic.com This will facilitate the viewing of all transactions and deposits made in your account. Regards Collins Okeya, Contact Person EKV Securities. What do the initials EKV stand for Mr Opiyo Okeya? By inference, the man is all that Mr Phantom is not: an untrustworthy radical, divisive, too many enemies, a dictator, and a persistent liar...Gaitho dialogues.
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Rank: Member Joined: 2/25/2010 Posts: 158
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I still feel that doing business directly with CFC Financial Services was more easy than with EKV. My contact at EKV is taking long time to execute my orders coz he says he has to contact somebody in CFC to give instructions on the order etc. So Mr Opiyo why are orders made through EKV taking such a long time to be executed? Keeping it all in the family
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Rank: Chief Joined: 5/31/2011 Posts: 5,121
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Rank: New-farer Joined: 11/21/2010 Posts: 50 Location: nairobi
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anika66, were you able to solve your problem?
These Opiyo guys sound suspicious...
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Rank: Elder Joined: 9/23/2009 Posts: 8,083 Location: Enk are Nyirobi
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Something fishy going on here. CMA needs to investigate before people lose money. EKV sent an email saying they are agent of Dyer and Blair. So which is which? Can they be agents of more than one broker without disclosing. Where are they getting people's emails from? Isn't this confidential information that CFC or whichever other broker is supposed to safeguard?!!! Life is short. Live passionately.
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Rank: Chief Joined: 3/24/2010 Posts: 6,779 Location: Black Africa
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Investor seeks Sh465m from broker, bank http://www.businessdaily...2/-/os112c/-/index.html
GOD BLESS YOUR LIFE
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Rank: Member Joined: 8/29/2008 Posts: 571
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QW2501985:The problem with Dyer and Blair is that if you email them,they don't respond.I'm a customer of D & B, and I emailed your firm recently,but there was no response.As a matter of fact,I contacted wanjiru Gichuru,but it was like talking to a brick wall.And since my CDS account is hosted by other investment banks,I took my business there.Ken Blanchard,in his book--The One Minute Entreprenueur,says that..." if you don't take care of your customers,someone else will...". Like it happened in my case.
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Rank: Member Joined: 7/13/2006 Posts: 94 Location: Nairobi
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My 1st account was with Francis Drummond and I am still with them. 2nd was with Apex Africa - I left. Third with Dyer and Blair - this is joint with wife and I have been trying to move... Once I sell the stocks, I forget the account. 3rd was with Discount Securities - I left but still chasing approx 6000 with Kingdom Securities. Dyer and Blair are very unresponsive on email. Do not forget that they fired several staff sometimes in 2011 over fraud. Knock hard and it will be opened. Ask and you will be answered. Seek and you shall find.
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Rank: Elder Joined: 2/10/2007 Posts: 1,587
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I tried to open an account with DB during the days of Stanbic Ug IPO but gave up when I saw the kind of service. I headed back to my AAKS, who I have been most of my trading life. I also maintain an account with Suntra.
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So frustrated by my brokers (CFC and Dyer and Blair)
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