anika66 wrote:I feel so frustrated. I operate two brokerage accounts, one with CFC and one with Dyer and Blair. Everything has been going very well for me especially because I am away from Kenya. My contact persons in these two companies have been very quick to give me feedback on my orders and to respond to my requests. But this appears to have changed recently. First of all I no longer have access to my account with Dyer and Blair after they migrated to the activelite platform which never works from where I am. I have been relying on my contact person to update me on my statement and all. Recently I contacted him and he told me he is no longer with the company. He advised me to use their customer care email but whenever I send them email they dont respond. As for CFC i received a mail from my contact person telling me that he has been moved to a new agency called EKV Securities and he cannot access the CFC email. I had already asked him to purchase for me somes shares of which he told me he had already purchased some but for the others the prices were too high. He promised to send me information regarding the executed orders but one week down the line nothing has happened. Now I fear something fishy may be going on. IS it not my right to know what is happening to my account from these brokers? Each day he promises to send me details of my purchases but he never does so. I am so tired. Who knows what this EKV Securities are and their relationship with CFC?
firstly i feel sorry for you..secondly if the money you gave him/her ( the EKV Securities agent)is in your stock a/c w/ cfc there's no need to fear.you arenot conned..
here's alist of contsact details..if you dnt manage to convince somebody w/ your pplight call the next number . hope i helped
D&B contacts
Phone numbers:
Nairobi:
3240000
3240146
3240132
3240101
3240149
Mombasa:
41-2319048
Email:
shares@dyerandblair.comYou can also send an email at [...] or call me on 3240153.
Dyer and Blair Investment Bank Ltd
9th Floor,Loita Hse,Loita Street
Tel: +254 20 3240153
Cell: [...]
Fax: +254 20 3240114