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Shopping in Uchumi is a big mess
ali
#1 Posted : Wednesday, November 02, 2011 5:51:53 PM
Rank: Veteran

Joined: 6/11/2008
Posts: 892
I have complained a thousand times to team leads in sarit and westlands uchumis. Whenever i pick somethng from the shelf, i always find a different price when i go to pay. Everytime, a grinning cashier apologizes..team leads appear sorry bt nothing changes. I rem once i was looking for toys in aga khan walk. 4 different attendants sent me to 4 different places..till i insisted that i be led to the team leader for help. How come i dnt get such problems in nkmat or tuskys?
For in him (Jesus) we live and move and have our being-Acts 17:28
mukiha
#2 Posted : Wednesday, November 02, 2011 5:59:49 PM
Rank: Elder

Joined: 6/27/2008
Posts: 4,114
Like I said many months ago; it was a mistake to retain that Ciano guy. Even God did not allow Moses to set foot in Canaan.
Nothing is real unless it can be named; nothing has value unless it can be sold; money is worthless unless you spend it.
For Sport
#3 Posted : Wednesday, November 02, 2011 6:17:52 PM
Rank: Veteran

Joined: 12/23/2010
Posts: 1,229
Also experienced a problem with the pricing of an item.. whoever i complained to asked whether i minded topping up the difference and i said i did.
ali
#4 Posted : Wednesday, November 02, 2011 7:07:54 PM
Rank: Veteran

Joined: 6/11/2008
Posts: 892
Today, i picked some toys and snacks. Going to the counter, the price doubled and made noise bt all the cashiers did was apologize with wide grins. Last wk, i picked a razor labelled 175 or there abt. Going to pay, it became 290, even their baked bread/scones, its price reads 60, bt when u pay, its 70. Thats sarit. Westlands. Dont even get me started. I'd rather deal with tuskys rude bt guys who thou rude, knowr what is where & at how much instead of polite bt clueless uchumi staff. Nakumatt/naivas are the places to be..in my view. Bt uchumi! Argh
For in him (Jesus) we live and move and have our being-Acts 17:28
For Sport
#5 Posted : Wednesday, November 02, 2011 7:23:10 PM
Rank: Veteran

Joined: 12/23/2010
Posts: 1,229
The trouble is that most shoppers do not counter check prices of their purchases at the till.
Gordon Gekko
#6 Posted : Wednesday, November 02, 2011 8:26:05 PM
Rank: Elder

Joined: 5/27/2008
Posts: 3,760
I have a slightly different problem with Uchumi. I once bought a DVD at Ngong Road and the price at the till was LOWER than the shelf price. Being a good shareholder, I fired off an email to customer@something and they actually responded and promised to fix the matter.
Kratos
#7 Posted : Wednesday, November 02, 2011 8:50:40 PM
Rank: Veteran

Joined: 9/19/2011
Posts: 1,694
@ Ali you seem to be doing quite a lot of shopping nowadayssmile smile ....Anyway the last time i stepped into an uchumi supermarket the items had a kilo of dust. I just left the trolley there and headed elsewhere. Ive never been back since and that was like 5 years ago.

“People will believe a big lie sooner than a little one, and if you repeat it frequently enough, people will sooner or later believe it.” ― Walter C. Langer
vinii
#8 Posted : Wednesday, November 02, 2011 9:28:35 PM
Rank: Elder

Joined: 10/14/2009
Posts: 2,057
...mimi nitaendelea kuijenga uchumi...hizo ni chida ndogo ndogo ...
If you are an eagle don't hang around with chickens; chickens don't fly....
radio
#9 Posted : Wednesday, November 02, 2011 9:35:39 PM
Rank: Veteran

Joined: 11/9/2009
Posts: 2,003
Enyewe @ali you are shopping too much nowadays smile

Anyway, I have had issues with Uchumi too especially ngong hyper: no price labels in their items. I have complained enough times. To make it was the attendants are so few, you are on your own
ruby
#10 Posted : Thursday, November 03, 2011 10:16:09 AM
Rank: Member

Joined: 3/31/2009
Posts: 56
I have given up on Uchumi. The other day i went to Ngong Hyper and was buying electronics and i wanted them tested, There was no one to help, i was told the guy responsible for that section had gone for lunch, i was given an option of waiting or coming back later. i just went to Nakumatt next door.
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