The price hike will definitely have an impact its long held advantage as a mwananchi telco and as it transforms itself into a premium brand development on the ground will affect its future prospect as it looses customers who built it.

In the last one month I have observed the following developments.

1.I have decamped to yu and apart from spam sms I am having a blast here.

2.My wife has finally seen the light today she has followed me to yu.

3.I have received several orders from my upcountry forks for dual sim phones

at this rate Safaricom will be a data vendor and what percentage of that contribte to the bottom line.

CCK statistics say otherwise, the losers are known..... this discussion has always been here and the facts we all know..... Remember, Meza with cheap calling rates, MNP-vuka, and lots of hot air from airtel... after all that figures never lied.... before we have start talking of churn in Safcom there are several things to look at which are clear to all....

3 above.... received orders for dual sim, meaning the safcom line will still be on right? what of yu coverage......

Kumbe am not the only one who finds this hard to believe!!!!!

Last week I acquired myself a Nokia dabo. The decision was ably encouraged by a Safcom cagey and rude customer service lady, and with it a 6- year loyalty was killed:

- On Thika road trafic i make a crucial call, 5 seconds into the call i get the warning beep; soon afterwards the call drops.
- checks balance; 15.02
- redials, am told by IVR that i have insufficient funds.
- checks balance again: 15.02
Tries okoa jahazi - no they cant lend me as my balance is more than 2 bob.
- tries to txt someone to send me airtime - no you have insufficient funds.
- tries USSD for mobile banking for e-top up: you have insufficient funds to USSD.

- dials *bra bra bra for customer service and chooses to speak with rep.
- 7 minutes of adverts later someone tells me to remove battery and sim card, put it back after 2 min.
- I ask why she says its because i access internet with my phone and I have not subscribed to *bra bra bra. I attempt to talk she tells me to first do what she advised before i complain again.
- I do as instructed and redials. No you have insufficient funds.
- I check balance; 15.02

This is my second week originating calls from another option (quite cheap i must say); while receiving from the line with 15.02.