I wanted to give them a chance to show their good side, but I have to call them out now. CFC Group of companies just sucks. Big time.

Two big points

- Poor service
- Poor products

But of all the things that ticks me off is their poor service. The poor service I have experienced with CFC Life. Customer care that communicates to you when they want, and at their own convenience (read as never). They take forever to resolve simple issues.

CFC Bank on the other hand, automatically switched some people to the most useless and expensive account where they charge 750 KES ledger fees, and still charge ATM fees and other fees kama kawaida! I abandoned them forthwith.

Someone please tell me, what is wrong with CFC? Or is it me who does not get them?

Well, that is a great investment till all the customers wake up and smell the coffee....

Some of these elements are surely universal though:

- Treat customers well
- Give good products i.e provide value?

I'm yet to get a glowing recommendation of CFC from anyone (or I haven't looked hard enough). When it was just Stanbic bank, people seemed to be happy.

Perhaps the South Africans messing it all up again?