@ Layman...i did. There reply was that penalties will NOT be waived.
@ Robinhood, i informed my accounts supervisor by email a few day after expiry of my contract . They said penalties will continue to be charged since i had already started payment. Infact here is the reply:
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Dear sir/Madam
Your query has been received with appreciation.
We wish to inform you that as per HELB Act, 1995, once you stop/not servicing the loan, we automatically start levying penalty as explained in the attached PENALTY NOTICE. All other charges remain as per the loan agreement you signed on top of the annual ledger fee of Kshs 1000 that was legislated in 2004.
Further note that loan repayment/penalties, ledger fee cannot be postponed, suspended and or halted on condition of further studies, unemployment, ignorance about repayment among other reasons.
To avoid all these urgently start servicing the loan through any of the attached modes/options of repayment.
Attached find your loan statement as requested.
Thank you
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