This is misinformation. I have owned a Samsung DUOS D880 for the past 4 years and it has not had any major issue..

I have never bought anything from Fone express but from what I've heard I walk so far from their shop you'd think they have a court order against me for harassment.

I agree. If you have to buy a phone, go to a Safaricom Care Center. Nowadays, no one goes to those shops on Luthuli, Moi Ave and Tom Mboya to buy phones. Many of those phones shops closed down or are closing down. I think FoneExpress, Tuscom etc are having the same problem, so they cannot afford to replace a broken phone, or will actually sell you a dysfunctional or "not genuine" phone to improve sales.

Nyet. There is a complainant in the Standard today (pp 17) about a Samsung malfunction and endless unproductive trips to Safcon.

I love Samsung phones. I have used two of their flagship touch screen models and incidentally bought one from fonexpress and another from saf.

Like any other phone, samsung wave, Galaxy s2 or even the duo, is bound to have probs at one time or another. They are delicate and need to be taken care of and MAINTAINED.

Now, the reason your phone keeps indicating its charging when it is not connected to the charger is not saitani :)...its because you have been handling that phone like a mechanic's spanner. Hiyo micro usb port ni chafu! Its got some dirt which in the presence of humidity will act as a conductor. That will result in "erratic" behavior. The easiest way to deal with this is: Buy a good contact cleaner or Iso propyl alcohol. Switch off the phone and take out the battery (Hii ni muhimu sana!).. then using a toothpick or tiny brush clean the micro usb port thoroughly. Use ONLY a little contact cleaner. Let it dry well, then replace your battery. Your phone should be ok.