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Samsung duos...It's a nightmare.
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Njung'e
#1 Posted : Thursday, September 22, 2011 12:45:20 PM
Rank: Elder

Joined: 2/7/2007
Posts: 11,935
Location: Nairobi
I bought a Samsung Duos for my daughter two months back be she has had no time to enjoy the gadget.I took it back to the dealer for repairs(Fonexpress) and only picked it last week on Friday.As i post,the damn thing is as dead as a dodoSadBrick wall Brick wall Brick wall .Don't i deserve a replacement or is the dealer going to keep on repairing the damn thing to eternity?.Have Samsung phones become crap?
Nothing great was ever achieved without enthusiasm.
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  | | Edit by user: Thursday, September 22, 2011 12:46 PM | Reason: Not specified
tassia
#2 Posted : Thursday, September 22, 2011 1:11:09 PM
Rank: Member

Joined: 4/25/2011
Posts: 368
Location: Nairobi
@Njunge,

I would never touch anything from Fonexpress from my past experience.
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Tommy
#3 Posted : Thursday, September 22, 2011 1:16:11 PM
Rank: Veteran

Joined: 12/9/2010
Posts: 894
Location: Nairobi
I have never trusted anything Duo sim. I have never been convinced that the genuine fone company's have ever produced a duo sim phone. @Njung'e
pole sana.
Don't wait for the Last Judgment. It happens every day. ~Albert Camus, The Fall, 1956
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Njung'e
#4 Posted : Thursday, September 22, 2011 1:38:10 PM
Rank: Elder

Joined: 2/7/2007
Posts: 11,935
Location: Nairobi
tassia wrote:
@Njunge,

I would never touch anything from Fonexpress from my past experience.


@Tassia,
Share with me.You might save me the pain of chasing them around but they should honor the warranty.....ama?

@Tommy,
Thanks.
Nothing great was ever achieved without enthusiasm.
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Gordon Gekko
#5 Posted : Thursday, September 22, 2011 1:44:10 PM
Rank: Elder

Joined: 5/27/2008
Posts: 3,760
Pole @Njung'e. If it is any consolation, my Thatcher also bought a Samsung (cant remember the model but its touch screen) and the thing just goes off on its own, erratically without warning.
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addidaskawembe
#6 Posted : Thursday, September 22, 2011 2:02:06 PM
Rank: New-farer

Joined: 5/14/2010
Posts: 84
Location: Nairobi
Tommy wrote:
I have never trusted anything Duo sim. I have never been convinced that the genuine fone company's have ever produced a duo sim phone. @Njung'e
pole sana.


@Tommy it depends on whether the phone was genuine or fake. I've had a Samsung D980 dual sim touchscreen phone for the last 4 years, it's still OK up to now, one thing though, it's abit delicate and needs careful handling.

Always confirm if the gadget is genuine before buying to avoid disappointments later.
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Njung'e
#7 Posted : Thursday, September 22, 2011 2:13:40 PM
Rank: Elder

Joined: 2/7/2007
Posts: 11,935
Location: Nairobi
@Kawembe,
Fonexpress sells genuine origino phones.

@GG,
Mine is comical.It will indicate it's charging even when it's unplugged...BK!
Nothing great was ever achieved without enthusiasm.
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chemos
#8 Posted : Thursday, September 22, 2011 2:34:48 PM
Rank: Elder

Joined: 11/28/2006
Posts: 1,799
Njung'e wrote:
@Kawembe,
Fonexpress sells genuine origino phones.

@GG,
Mine is comical.It will indicate it's charging even when it's unplugged...BK!


inaona marudurudu..Laughing out loudly Laughing out loudly

Have u made noise to them indicating that u want a replacement? threaten them that ul shame them on wazua...
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Impunity
#9 Posted : Thursday, September 22, 2011 4:21:05 PM
Rank: Elder

Joined: 3/2/2009
Posts: 26,331
Location: Masada
Njung'e wrote:
@Kawembe,
Fonexpress sells genuine origino phones.

@GG,
Mine is comical.It will indicate it's charging even when it's unplugged...BK!


Ceitani!
Portfolio: Sold
You know you've made it when you get a parking space for your yatcht.
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Querry
#10 Posted : Thursday, September 22, 2011 4:59:38 PM
Rank: Member

Joined: 1/22/2011
Posts: 193
Location: nairobi
The worst customer experience i have ever had was with Fonexpress!!!

I would never recommend anyone to visit them especially the one at Nakumatt Lifestyle, My experience was with a laptop.

about Samsung phones, i bought mine at Safcon centres and it has had all the problems described above. even after taking it back for repair, it come back sicker.

Simply avoid any Samsung phone.
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