I've been with Dyer and Blair for the last five,but i didn't know they have such arrogant and rude staff,s yesterday i went to pick my Safaricom refund cheque,and after queeing for two hours i was met with a rude shock,i went to the counter where i was told to give original I.D unfortunately i didn't' have it but atleast i had Original Driving License and Copy of my I.D,which i thought would of help,but i was told thy can't give the cheque till I surrender Original I.D,after a long argument i asked one of the staff whether i can talk to one of the supervisors,who to my surprise was full of hatred and arrogant,he coudn't even listen he didn't have time for a poor mama like me,,he just uttered 'mama came kesho with original I.D quee again for two hours or forget the cheque'' that was his final word and he left !!! I almost broke down,and left me wondering is this how dyer and blair treat the poor people ?????? or is Dyer meant for Big Fish only????

mwk

Customer service is no longer existing,especially with the brokerage firms...My advice is tread carefully,and dont feel like u have to be tied up in an unhappy atmosphere

Buy when others are selling,Sell when others are buying....

DYER & BLAIR HAVE BEEN GOOD UNTIL SAFARICOM CAME. I think the commission they have earned from the gvt on this safcom issue it too much for them to struggle issuing refund chqs. IN any case,we were all forced to give our bank account details in the IPO forms,why then did they decide to send chqs to brokers? Brokers are not our bank accounts. It was dyer & blair who was the lead consultant and after they mislead us to give bank details,only rich investors had their banks A/Cs EFTd with refund,all the rest are told to go queue at brokers offices to get their refund chqs. What was the need for the bak details then????????

I have been writing emails to DnB since wednesday but not even one has been replied and they never pick fone calls??????? What is suddently wrong with this broker??


The future is already here!

Am also in D n B because of their online client access. Otherwise i envy some of my friends who are with CFC (for example) and they boast of personalised attention whenever they visit their brokers.


'The willingness to take risks is our grasp of faith' George Woodberry.

People,

Kenyans have an issue with following the rules and procedures we are clearly told to do one thing,given the requirements and what do we do intepret it the way we want....it like last weekend at Hilton during the Exam some dude shows up with a police abstract and an NHIF card expecting the Proctors of the CFA exam to skia his story i mean it does not happen that way.

@Shikks i feel for you but am sure when you were queuing for those 2 hours you must have known what they require from you for you to collect your cheque,in this day and age the in kenya a DL is only for the traffic police....


I dont blame those guys and just for the record i don't trade with them or have any associations with them except for the Stanbic Uganda they bought me back in '06

That's the character of D & B staff. Went there for transfers and was shocked by the poor PR from the staff. Thought maybe coz it was slightly after lunch maybe they had not eaten and also the long que so decided to go the following morning only to find the same thing. Went back with my forms and am now with cfc. Jipange and move on to another ...


People with no vision perish

@ Contrarian:

You may have a point about Kenyans going round the rules,but a customer remains a customer and there are better ways of dealing with a complaint than telling customers to get lost and come back with proper ID then line up for again for two hours hours.

You may overlook the customer but one mistreated customer may infect at least 5 more translate this to the number of people who actually hold on to their stocks and trade in this country and I guess you know the answer.

Public relations is important no matter how much money you may have seasonally made as D&B or even as a juakali artisan.

One crowded hour of glorious life is worth an age without a name.

Its soo annoying....just try calling thier numbers.....no one picks up...
(041) 2318981/8653

We Can't Direct the Wind but We Can Adjust the Sails~

@ Mozenrat

A quick one how does the broker change the details on the form so that you get a cheque and not an EFT,i know for a fact certain commercial banks are holding client EFT refunds and not crediting them in to client accounts....i know we all hate D&B and they do but i don't think JM could have been interested in changing client details especially when he was Transaction Advisor as working with Morgan Stanley.....

@ surambili

just tried those numbers then tried the nbi office was told those are not their numbers ati those are their agents called msa stocks...was told to try 041 2319 040

i tried calling their 3240000 HQ number and it only rings once then you get that tone you hear when you are being forwarded to an extension. after about one minute,you get the fax tone. what crap!!

Yes am a slow walker,but i never walk backwards.(anonymous)