I had once visited its city centre branch it was so disorganized i didn't get a chance to talk to the customer care.
I think their greatest weakness is professionalism they lack professionals who can direct the company's strategies to fruition take for instance their sister company that is engaged in mortgages getting info on the same is just hard work another thing is managing their assets they need to shed their Microfinance mentality they are now a bank that serve SMEs loans which in most cases were risky need to be reevaluated failure to check their risks will make this bank go back to its deposit taking micro-finance status.
'......to the acknowledgment of the mystery of God, and of the Father, and of Christ; 3 In whom are hid all the treasures of wisdom and knowledge.' Colossians 2:2-3