I think Malibu telecoms are the 'authorised' fundis for such. Best to visit a Safaricom centre to clarify

NO, ITS 2500+6500 = 9,000/=

Well, looks and cost aside, am enjoying 3G, Wifi, GPS, instant email, over 60,000 apps etc. The IDEOS phone can even transform into a wifi hotspot. It's not about the cost but what the phone can do. I will never go back to the much hyped Nokia. Nowonder Nokia, the company, is dying since they have all along been selling useless overpriced phones to ignorant consumers.

@Layman, a common error people make when taking decisions. I had put a case of repair or replace to @murenj. First, let us agree that to get back functionality of the idiot he MUST spend at least ksh 2,500. Whatever he does, he will part with at least ksh 2,500 – repair at ksh 2,500 or replace at ksh 6,500, which is more than ksh 2,500. That is what makes ksh 2,500 irrelevant to his decision making process.
His question will then be, in order to replace, is he willing to spend ksh 4,000 on top of the ksh 2,500 he must spend?
His dilemma will then be, will he spend ksh 4,000 to get a new phone? And that has been answered by @Gathige - is it worth it going through the kuja kesho routine in order to save ksh 4,000?

My Ideos screen also cracked and the touch screen coulnt function. I went to Safaricom and they sent me to Malibu Telecom 5th Flr,Jeevan Bharati Building, Harambee Ave. They charge KES 1500 and they give you a receipt.It takes only 5 mins for them to replace the screen.

I checked all the kienjeji fundis in town and they were demanding too much and when you tell them to fix the phone, they starting making calls looking for the screen.