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ZUKU - Kenya's worst run company. Avoid at all costs!
KulaRaha
#21 Posted : Thursday, April 28, 2011 10:02:31 AM
Rank: Elder


Joined: 7/26/2007
Posts: 6,514
ProverB wrote:
thanx for the headsup kularaha.. smile fortunate to know before signing up.
anyway.. is zuku reading this? potential market chipper!


You think Zuku care about this? If they dont even care about paid up customers, who are others here who may potentially not sign up after reading this.

Like I said, useless company, useless management, useless staff....corporate impunity at its height!
Business opportunities are like buses,there's always another one coming
tony stark
#22 Posted : Thursday, April 28, 2011 12:32:46 PM
Rank: Veteran


Joined: 7/8/2008
Posts: 947
alma wrote:

If there is a tree outside your house, stick to safaricom as these tech guys have never found a solution to the "kuna miti in your area" problem.

I second you on this. Zuku are useless if you leave in a valley or leafy neighbourhood but is safaricom really the best solution for kama kuna miti problem????
Advice people!!
What Internet provider do upper hill residents use other than safaricom and what are their experiences.
mmarto
#23 Posted : Thursday, April 28, 2011 3:54:31 PM
Rank: Member


Joined: 4/20/2010
Posts: 412
Location: nairobi
had an experience last month where i paid my monthly subscription around 8th but come 13th i got disconnected. After making several calls i was informed that they take payments on the 13th so i need to pay again....don't understand them. I threatened to quit but to where? I had just ditched safcom.
The only time you should be looking down on others is when you are helping them up.
Aguytrying
#24 Posted : Thursday, April 28, 2011 4:14:06 PM
Rank: Elder


Joined: 7/11/2010
Posts: 5,040
Gordon Gekko wrote:
I have the internet. Its not wireless, the cable runs right into the house. I have had it down only once, for a full two weeks - in that time, countless calls to customer service were a waste of time. It was finally resolved when I called the sales girl who sold it to me and promised to upgrade to TV if she got it fixed - she got it fixed and I never upgraded to tvLaughing out loudly .

@poundfoolish, I get my bills by email, they have never been late, infact they come a full two weeks before due date. My problem was with payments, had to pay only at their offices, a damn inconvenience. They have since told me that they have an mpesa business number - 320320, I intend to try it next month.


Going by comments here, i think ive been lucky, i've actually like their customer support when i had a querry (not a problem), the internet is fast the ping is great. online gaming even with the slowest package.
And yes I also get my invoice by email like 2 wks before due date. Also the option to pay with mpesa works. Im a satisfied customer.... for now
The investor's chief problem - and even his worst enemy - is likely to be himself
Magigi
#25 Posted : Saturday, May 21, 2011 12:06:49 PM
Rank: Elder


Joined: 3/31/2008
Posts: 7,081
Location: Kenya
Gordon Gekko wrote:
I have the internet. Its not wireless, the cable runs right into the house. I have had it down only once, for a full two weeks - in that time, countless calls to customer service were a waste of time. It was finally resolved when I called the sales girl who sold it to me and promised to upgrade to TV if she got it fixed - she got it fixed and I never upgraded to tvLaughing out loudly .

@poundfoolish, I get my bills by email, they have never been late, infact they come a full two weeks before due date. My problem was with payments, had to pay only at their offices, a damn inconvenience. They have since told me that they have an mpesa business number - 320320, I intend to try it next month.


...@Gordon...I want to migrate to Zuku...Please advice on the internet reliabilty.
QW25071985
#26 Posted : Saturday, May 21, 2011 12:18:34 PM
Rank: Veteran


Joined: 3/25/2011
Posts: 946
Haki in need BROADBAND internet !!!!!!!!!! KDN is my only option.

can somebody who has these zuku fiber so a speedtest and post the results here : http://www.speedtest.net/

thanks.
DEEBO
#27 Posted : Saturday, May 21, 2011 1:24:27 PM
Rank: Member


Joined: 12/12/2008
Posts: 22
QW25071985 wrote:
Haki in need BROADBAND internet !!!!!!!!!! KDN is my only option.

can somebody who has these zuku fiber so a speedtest and post the results here : http://www.speedtest.net/

thanks.


@QW... here you go

http://www.speedtest.net/result/1305800276.png
QW25071985
#28 Posted : Saturday, May 21, 2011 1:30:27 PM
Rank: Veteran


Joined: 3/25/2011
Posts: 946
DEEBO wrote:
[quote=QW25071985]Haki in need BROADBAND internet !!!!!!!!!! KDN is my only option.

can somebody who has these zuku fiber so a speedtest and post the results here : http://www.speedtest.net/

thanks.


@QW... here you go

http://www.speedtest.net/result/1305800276.png[/quote]

thank. smile . though you got me salaivatin at those speeds Laughing out loudly loelst ....
so how much is it per month .
Gordon Gekko
#29 Posted : Saturday, May 21, 2011 4:50:41 PM
Rank: Elder


Joined: 5/27/2008
Posts: 3,760
QW25071985 wrote:
Haki in need BROADBAND internet !!!!!!!!!! KDN is my only option.

can somebody who has these zuku fiber so a speedtest and post the results here : http://www.speedtest.net/

thanks.


Unable to post image. But Up is 0.25 MBPS and down is 0.94 MBPS. I have a 1GB connection.
DEEBO
#30 Posted : Saturday, May 21, 2011 7:07:30 PM
Rank: Member


Joined: 12/12/2008
Posts: 22
QW25071985 wrote:

thank. smile . though you got me salaivatin at those speeds Laughing out loudly loelst ....
so how much is it per month .


I have the 4Mbps link which costs 2,000 bob a month although I have a TV package included for 3,900 total a month.
Elder
#31 Posted : Saturday, May 21, 2011 9:51:34 PM
Rank: Elder


Joined: 9/7/2010
Posts: 2,148
Location: elderville
He who can express in words the ardour of his love, has but little love to express. - Petrach, Son. (That men by various ways arrive at the same end. - Montaigne, The Essays of.)
Magigi
#32 Posted : Sunday, May 22, 2011 12:39:43 AM
Rank: Elder


Joined: 3/31/2008
Posts: 7,081
Location: Kenya
DEEBO wrote:
QW25071985 wrote:

thank. smile . though you got me salaivatin at those speeds Laughing out loudly loelst ....
so how much is it per month .


I have the 4Mbps link which costs 2,000 bob a month although I have a TV package included for 3,900 total a month.


...Is it reliable, fast, SEXY!!!
nderry
#33 Posted : Sunday, May 22, 2011 5:29:30 AM
Rank: Member


Joined: 9/20/2006
Posts: 2
been using Zulu for the last 1year for business after quiting safcom.believe me I have regrets
nderry
#34 Posted : Sunday, May 22, 2011 5:32:20 AM
Rank: Member


Joined: 9/20/2006
Posts: 2
i have been using zuku for the last 1 year for business after quiting safcom .believe me I have no regrets
Jus Blazin
#35 Posted : Thursday, May 26, 2011 12:31:06 PM
Rank: Elder


Joined: 10/23/2008
Posts: 3,966
Apart from the monthly rates for the fibre, is there a monthly equipment fee charged?
Luck is when Preparation meets Opportunity. ~ Lucius Annaeus Seneca
Elder
#36 Posted : Thursday, May 26, 2011 12:37:22 PM
Rank: Elder


Joined: 9/7/2010
Posts: 2,148
Location: elderville
Jus Blazin wrote:
Apart from the monthly rates for the fibre, is there a monthly equipment fee charged?


For the fibre the equipment is theirs and you only pay the monthly access fees plus the one-off installation fees.
He who can express in words the ardour of his love, has but little love to express. - Petrach, Son. (That men by various ways arrive at the same end. - Montaigne, The Essays of.)
KulaRaha
#37 Posted : Thursday, May 26, 2011 12:47:54 PM
Rank: Elder


Joined: 7/26/2007
Posts: 6,514
Elder wrote:
Jus Blazin wrote:
Apart from the monthly rates for the fibre, is there a monthly equipment fee charged?


For the fibre the equipment is theirs and you only pay the monthly access fees plus the one-off installation fees.


Plus the cost of all those panadols you will buy from the headaches you will get from their crappy customer disservice!!!
Business opportunities are like buses,there's always another one coming
Magigi
#38 Posted : Thursday, May 26, 2011 2:49:33 PM
Rank: Elder


Joined: 3/31/2008
Posts: 7,081
Location: Kenya
Elder wrote:
Jus Blazin wrote:
Apart from the monthly rates for the fibre, is there a monthly equipment fee charged?


For the fibre the equipment is theirs and you only pay the monthly access fees plus the one-off installation fees.


@Elder
...Please get me the breakdown...
Elder
#39 Posted : Thursday, May 26, 2011 4:15:35 PM
Rank: Elder


Joined: 9/7/2010
Posts: 2,148
Location: elderville
Magigi wrote:
Elder wrote:
Jus Blazin wrote:
Apart from the monthly rates for the fibre, is there a monthly equipment fee charged?


For the fibre the equipment is theirs and you only pay the monthly access fees plus the one-off installation fees.


@Elder
...Please get me the breakdown...


Installation - 3k.
Internet - 1Mbps - 999k, 4Mbps - 1999, 8Mbps - 3499.
TV - from 999 to 3499 based on the package.

You can opt for internet alone or tv alone at those prices. If you take both internet and tv then there are various discounts depending on the package combination.

So if say you take the 1Mbps internet only then you pay 3k installation and 999 for the first month then thereafter 999 per month. Etc.
He who can express in words the ardour of his love, has but little love to express. - Petrach, Son. (That men by various ways arrive at the same end. - Montaigne, The Essays of.)
Magigi
#40 Posted : Thursday, May 26, 2011 10:38:02 PM
Rank: Elder


Joined: 3/31/2008
Posts: 7,081
Location: Kenya
Elder wrote:
Magigi wrote:
Elder wrote:
Jus Blazin wrote:
Apart from the monthly rates for the fibre, is there a monthly equipment fee charged?


For the fibre the equipment is theirs and you only pay the monthly access fees plus the one-off installation fees.


@Elder
...Please get me the breakdown...


Installation - 3k.
Internet - 1Mbps - 999k, 4Mbps - 1999, 8Mbps - 3499.
TV - from 999 to 3499 based on the package.

You can opt for internet alone or tv alone at those prices. If you take both internet and tv then there are various discounts depending on the package combination.

So if say you take the 1Mbps internet only then you pay 3k installation and 999 for the first month then thereafter 999 per month. Etc.


...Thanks Elder...I need one for home use. Which option would you recommend?
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