As much as their recent advert on customer care says they dont keep you on hold, I was kept on hold for so long on Saturday! I had issues with their Club 10. Which has so many issues nowadays, I decided to discontinue use. Airtel is feeling the pressure now.

Currently am not experiencing network issues as b4 in safaricom I think most of my neighbors shifted to airtel easing the pressure on the network or safaricom has acted on this issue.

I know pple who have shifted to Airtel, but they still call me with their safaricom line....weired.

@Djinn safaricom automated their customer service so at times you may get lucky and talk to a real person but still that customer service is poor than all the networks combined.

I have been with airtel since Dec last year. I just find them fishy with offers that dont really apply...

This isn't new, has been the same since them kencel days. Kenyan consumers are an intelligent, and yes, a peculier lot and will figure a fishy deal.

I'm in marketing hence my concern is in this area. I think Djinn (or someone) has perfectly captured the Airtel brand equity concerns of many if not all marketers and so I won't repeat it.
My concern is for the loyal, unrewarding existing customers. In the Airtel ads the people porting get:
• 25% bonus on all top ups for 3 months
• 1,000 Airtime points

So what do the loyal, existing customers get:
• ZERO!

Now that's terrible marketing, reminds me of those homes where visitors are served meat in their meals and tea with milk while the family eats ugali ndengu and strungi.