ZUKU - Kenya's worst run company. Avoid at all costs! - Review - Wazua

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ZUKU - Kenya's worst run company. Avoid at all costs!

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KulaRaha		#1 Posted : Monday, April 25, 2011 8:45:01 PM
Rank: Elder Joined: 7/26/2007 Posts: 6,514		So I have Zuku tv. Doesn't work properly, issues with signal and sound. Have called customer disservice severally, so rude, tell me something wrong with my decoder. Took the decoder there, found nothing wrong, said they will come over to see what issue is. Have called maybe 30 times now, even saw technicians one road and offered kitu kidogo but they never come! Avoid at all costs, rude Indian expats, ruder Kenyans, dumb customer service, just an overall lousy experience. Save your money, drinking beer may be more productive!! Business opportunities are like buses,there's always another one coming
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Cardinal		#2 Posted : Monday, April 25, 2011 9:32:22 PM
Rank: Member Joined: 5/12/2009 Posts: 266		Thanks for this info bwana chairman
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poundfoolish		#3 Posted : Monday, April 25, 2011 10:21:34 PM
Rank: Elder Joined: 12/2/2009 Posts: 2,458 Location: Nairobi		Sadly i have to co-sign KulaRaha's comments. Surely what is wrong with Zuku? If i could do a quick analysis of the company.. seems to me like they only hired technicians and a sales team (which now works as customer care) and thats it.. there is no management and coordination in my honest opinion.. How else do you as a customer get your calls hanged up on, ignored or unending promises of 'we are working on it'... They provide less bandwidth than they are supposed to, fail to send you invoices, but are very quick to disconnect, untill you pay... BOGUS!!!!
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Gordon Gekko		#4 Posted : Tuesday, April 26, 2011 7:35:25 AM
Rank: Elder Joined: 5/27/2008 Posts: 3,760		I have the internet. Its not wireless, the cable runs right into the house. I have had it down only once, for a full two weeks - in that time, countless calls to customer service were a waste of time. It was finally resolved when I called the sales girl who sold it to me and promised to upgrade to TV if she got it fixed - she got it fixed and I never upgraded to tv . @poundfoolish, I get my bills by email, they have never been late, infact they come a full two weeks before due date. My problem was with payments, had to pay only at their offices, a damn inconvenience. They have since told me that they have an mpesa business number - 320320, I intend to try it next month.
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anasazi		#5 Posted : Tuesday, April 26, 2011 9:14:13 AM
Rank: Veteran Joined: 6/8/2007 Posts: 675		I'm on Zuku cable at home. Works well coz I also took the least TV option... Has not troubled me much, and the speeds are blazing. I think the problem with Zuku is problem resolution. Once you have a major issue, kwisha wewe. Someone I know had a problem and getting it resolved was just problematic! I hope I dont get to face those issues! Form is temporary, class is permanent
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tassia		#6 Posted : Tuesday, April 26, 2011 9:32:18 AM
Rank: Member Joined: 4/25/2011 Posts: 368 Location: Nairobi		I do not know how much you guys pay for zuku internet but I am with Access Kenya home package. Some people say that it is expensive. I haven't compared with others. The reason I said I will not move form Access Kenya is their customer support. It's been a long time since I had and issue and if I have one, One telephone call or an email will resolve it in minutes. I am very particular with customer service and I have a feeling not many companies in Kenya comes closer to Access Kenya when it comes to customer service.
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FundamentAli		#7 Posted : Tuesday, April 26, 2011 9:48:21 AM
Rank: Veteran Joined: 11/4/2008 Posts: 1,289 Location: Nairobi		These Zuku guys have pulled the cables to my place. I told them I will sign up once they demonstrate live (there and then with my laptop) that their system is up and running. Ihave not seen anyone since. Uncoordinated and poor on followup.
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Elder		#8 Posted : Tuesday, April 26, 2011 10:45:01 AM
Rank: Elder Joined: 9/7/2010 Posts: 2,148 Location: elderville		Got their internet cable and it is working great. Would recommend it to anyone who needs good internet. It is cheap too. Was tempted to pick their tv too but going by the comments here I am glad I did not. He who can express in words the ardour of his love, has but little love to express. - Petrach, Son. (That men by various ways arrive at the same end. - Montaigne, The Essays of.)
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KenyanLyrics		#9 Posted : Tuesday, April 26, 2011 11:01:26 AM
Rank: Veteran Joined: 4/16/2010 Posts: 906 Location: Nairobi		This is not the first time I've heard such complaints about Zuku's customer service. And by the way, I've tested many Zuku connections, and they're not as fast as people hype them up to be. Fastest connection I've seen in Kenya is Sovaya Broadband
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SAC Cohen		#10 Posted : Tuesday, April 26, 2011 11:28:07 AM
Rank: Member Joined: 1/3/2011 Posts: 129 Location: Nairobi		Speak to Ruth Muturi on 3292000. if you dont get through to her or cant be sorted out, call 3292109 (thats the PA to the COO) and escalate.
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