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British American Insurance
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Lek
#11 Posted : Wednesday, February 16, 2011 6:12:30 PM
Rank: New-farer

Joined: 7/6/2010
Posts: 25
@mercie how can i get your contacts. I can request someone i know who works there to get in touch with you.
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Mgeni Mpya
#12 Posted : Wednesday, February 16, 2011 6:31:50 PM
Rank: Hello

Joined: 2/16/2011
Posts: 1
@mercie...they respond to emails on a very timely basis. What email address did you use? Whenever i have a query i write to insurance@british-american.co.ke and they respond within 48 hours max.
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karqui
#13 Posted : Tuesday, March 01, 2011 10:35:20 AM
Rank: Member

Joined: 8/2/2010
Posts: 480
Location: chokoo
Mgeni Mpya wrote:
@mercie...they respond to emails on a very timely basis. What email address did you use? Whenever i have a query i write to insurance@british-american.co.ke and they respond within 48 hours max.



i also have good experience on this address.
give it a try, if unsuccessful give your details i get someone to sort you.
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Mercie
#14 Posted : Thursday, March 17, 2011 9:59:55 AM
Rank: Member

Joined: 2/4/2009
Posts: 42
Mgeni Mpya wrote:
@mercie...they respond to emails on a very timely basis. What email address did you use? Whenever i have a query i write to insurance@british-american.co.ke and they respond within 48 hours max.


Thanks alot @Mgeni Mpya & @karqui for this tip. I wrote and got a response in 6 days, not down to 48hrs yet but very impressive in my books.

@Lek, thanks alot for the offer. I thought I should try what was offered first. If symptoms persist, I will get in touch.

@oteve, I wish I could pop into the offices, but am not in Kenya.

@All, thank you for your contributions and thoughts. I've decided to keep the policy.
Go borrow vessels!
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Salesman
#15 Posted : Saturday, March 19, 2011 2:54:39 PM
Rank: New-farer

Joined: 3/4/2011
Posts: 13
@mercie did i get u right,17yrs for education savings? Wel, it u cud b right bt me thinks u kinda rush into decisions w/out givin uaself a chance 2 look @ what decisions u r engaging. Lookin @ even ua comm here it tels alot. Mara u've canceled,nxt min u say No. All in all U need 2 get the best services, no matter wat. The fact that you are getin adv isnt enough. Demand for best services. Its ua right, come rain,tsunami or sunshine. Continue the letter @ rls.nbo@gmail.com
Peperusha barua to rls.nbo@gmail.com
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Mercie
#16 Posted : Saturday, March 19, 2011 9:03:19 PM
Rank: Member

Joined: 2/4/2009
Posts: 42
Salesman wrote:
@mercie did i get u right,17yrs for education savings? Wel, it u cud b right bt me thinks u kinda rush into decisions w/out givin uaself a chance 2 look @ what decisions u r engaging. Lookin @ even ua comm here it tels alot. Mara u've canceled,nxt min u say No. All in all U need 2 get the best services, no matter wat. The fact that you are getin adv isnt enough. Demand for best services. Its ua right, come rain,tsunami or sunshine. Continue the letter @ rls.nbo@gmail.com


@Salesman, hahaha you funny! A sweeping generalization from one post that I rush into decisions...? I said, I would like to cancel, read my post properly. I was seeking advice. Anyway, I am grateful to the members of Wazua who shed light on the issue of non-communication and poor service! So, how can I ensure that I get the best service?
Go borrow vessels!
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Salesman
#17 Posted : Saturday, March 19, 2011 10:10:25 PM
Rank: New-farer

Joined: 3/4/2011
Posts: 13
@ Mercie,
ok. i mean if you already decided to take a 17yr insurance cover then go with it to its full cycle else u will blame the insurance co forever.for statments, i believe getting this stuff within 1st yr will be a tall order.wat u will get asap is RECORDS OF TRANSACTIONS of your policy which i again b'lieve is diff from a stmnt.as advcd earlier, with the policy no/id no the records can be sent to your email address within mins as opposed to a stmnt. stmts are usually generated after the policy starts to acquire what they call 'CASH VALUE'. again this involves alot of math. so in conclusion, u need to know what to ask for @ wat time.1st, know whther ua policy is upto date or not even if u know it shud be upto date.
Continue the letter @ rls.nbo@gmail.com
Peperusha barua to rls.nbo@gmail.com
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