My initial complaint was to the safaricom c.c agent. At that time I didn't know who was taking slices of my credit. That's how I came to know 3767 and their contacts.

The second and subsequent follow up was to the PRS c.c agent.

Safaricom may not be alllowed to charge premium rates, but they owe me "duty of care". I think it's only fair that I am billed for what I voluntarily spend.
Safaricom bills me and passes the money to the PRS.

Isn't that the contention? What right do they have to bill me on behalf of a third party that I have no relationship with?

was happening to me almost 6 months. imagine 20 bob x 30 x 6= 3600. i threatened to sue them. My colleague discovered the same after i alerted him and he almost went to court. I think thios is the language that will stop such daylight robbery.

Quick update:
I managed to register at https://selfcare.safaricom.co.ke and went through my phone charge logs. There is no record of a charge for an SMS to the PRS number.


The "insufficient funds" SMSs did stop after I raised a customer service request on that portal.

My previous visits to the customer care agents were a smoke-screen, nothing was ever done. When I had asked them to check whether there was evidence of a subscription to that PRS number, they had laughed it off alluding they were not responsible for my number or transactions carried on it. Made me feel like I'd lost my mind telling them I had not subscribed. Kumbe they had all the information they needed to confirm that I had made no such subscription.


Still waiting on the refund of the fraudulent deductions, which has not been forthcoming as promised over 2 weeks ago. My requests to be told how I was subscribed to the service have not been answered. Any customer service request I raise to ask for an explanation and refund is promptly closed without resolution or reference to me.


I have raised one last customer service request for the refund and an explanation on how I was subscribed there being no record of a charged SMS to the PRS number. If this one is closed as well, I may raise it with CCK.


As a last resort, if I do get a pro-bona lawyer, I may sue for the little money pilferaged from my account, the mental anguish, time wasted following up on it and legal costs of course.


It all depends on what I feel like doing at the moment.

So, Does Safaricom condone third party fraud?-- YOU DECIDE!

@Qognito, good walk down memory lane.
The *100# and *200# was long overdue - you can now get premium rate guys off your airtime.

Interested to find out how life is on the other side. Is the grass greener or did the premium leeches follow you there?

Safaricom for M-besha and Airtel for calls....I realise Airtel now has a service that informs me of my charges as soon as i terminate my calls.....Hakuna stress this side....lol.