@muganda, any man made system can fail at one time or another, or even most of the times. ATMs fail, KPLC have Lights issues, roads get potholes, computers crash, etc. If your car was to stall, who would you sue? Toyota Japan?
Thank God that you are being notified of a delay so that you dont carry out multiple transactions! IMHO, people should stop over-reacting when it comes to anything Safaricom.
Luck is when Preparation meets Opportunity. ~ Lucius Annaeus Seneca