I think some banks are still using stone-age computer systems;
Picture this;
a while back i went to Stanchart ATM Koinange branch,punched in 10k as withdrawal amount,ATM start processing transaction,give back my card and as the receipt and cash were almost poping out of their respective slots,electricity went off and atm switched off...
Withdrawal Receipt managed to come out but NO CASH. This was after working hours. I called their customer service; and they told me to go to another ATM and cheCK my balance.....I CHECKED AND MY MONEY WAS INTACT.
Now; the mechanism is called CoMMIT/ROLLBACK TRANSACTION. The ATM system should know that it hasn't dispensed cash hence should not debityour account; and if already debited then it should credit(rollback).
DEMAND YOUR MONEY FROM CO-OP NOW NOW!!
BTW THEIR CUSTOMER SERVICE IS SOOOO WANTING.
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