@Wendz, that number i gave you is for postpaid customer care. you are connected faster. its the same as the number @muganda has provided. Postpaid numbers: 020-4272200 or 0722002200

They are ina real mess....Someone calls,i receive and guess what?.There is the usually lady voice with,"The person you have called is not available"....I was tempted to retort,"nyenye nyenye nyakang'a muka wa ihii"...but then i remembered it's just an octopus...lol

....... until I read this.



And Wendz forgive me but your last post in this thread had me in stitches too.

I can now happily report that i am still with safaricom because they asked me to send my number, which i did. They did some magic and the next sms i got, they had refunded me all the overcharged about.... and they called me to apologise - this time it was a real person... not the octopus.... and they even refunded for my friend too. They won my heart again.....

Am a happy customer now.... and will still continue using my safcom line!

What they did is the least they ought to do and you should not be happy just because they did that.

Did they refund you for the damage caused in not using your credit when you wanted to and had no credit thanks to them? Did they compensate you for the time lost in following up and lodging complaints? What about the poor fellow who had to receive multiple texts from you?

So how could that win your heart again? With respect it is time we stopped praising people and congratulating them for 'covering their asses'.