I have heard a no of people complain too. They also target junior accounts, that have lied dormant for a while. There's a cucu i know who has sworn to discourage people from ever setting their feet in BBK. She opened accounts for her grandsons and along the way they laid dormant and when she went to check out wanting to hand over the accounts to the grandsons alipigwa na butwaa because the accounts were negative.

BBK, Stanchart, et al. We know their ways... Keep off! They have colonial masters to appease.

@Stocksguru

There is no law governing bank charges on savings accounts. BBK and SCBK have been milking Kenyans for years before we discovered ledger free banking.

Good People,

According to CBK guidelines, a SAVINGS accounts MUST NOT attract ledger fees. If any bank is charging you ledger fees/ monthly fees, just contact the regulator.

@Stocksguru,Alo, bwenyenye etc:
My mum opened a Savings account with BBK in 2005 before she left the country. She started depositing her savings from her employer in Italy through this account mpaka global crisis set in. She temporarily stopped the deposits. In 2008 she came home to bury her mother and went to BBK to liquidate some of the cash. she was told that the account had been frozen coz of being dormant for over six months. They brought up conditions upon conditions for reactivation which my dear mum could not meet then (even the account number was said to be at HQ). I was left trying to sort the conditions lakini. Fast forward, August 2010 she came for holiday na bado they've not sorted the account this time they say the will communicate to her once Central bank releases the money.

Dear all, if there is someone who can assist me help my mum get back her little savings I'd be more than grateful. By the way Bwenyenye CBK is the regulator what is the formality and process of seeking redress from them?