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Sufcom.....Effing thieves!!

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Pierce		#21 Posted : Thursday, October 28, 2010 3:24:09 PM
Rank: Veteran Joined: 3/16/2009 Posts: 1,464		Guka, call customer servive. they actually do refund the credit. My pal got refunded some credit last week. It actually records on their side too Infact just checked, don't actually call, post your complain on their wall on facebook.
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sky5		#22 Posted : Thursday, October 28, 2010 3:48:01 PM
Rank: Member Joined: 5/7/2010 Posts: 282 Location: Nairobi		Just call customer service and have it checked. The systems sometimes reserve money for data if you buy data bundles. But can be refunded.
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nostoppingthis		#23 Posted : Thursday, October 28, 2010 3:48:11 PM
Rank: Chief Joined: 8/24/2009 Posts: 5,909 Location: Nairobi		Ati "Ghost credit"
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raszag		#24 Posted : Thursday, October 28, 2010 3:50:34 PM
Rank: Member Joined: 7/6/2010 Posts: 170 Location: Kenya Tukufu		This provider of "Kenyan peculiar calling habits" fame is nairobbering us... Hardwork, Smartness & Humility = Successful and Happy life...Jipange sasa hivi
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Jus Blazin		#25 Posted : Thursday, October 28, 2010 4:06:45 PM
Rank: Elder Joined: 10/23/2008 Posts: 3,966		you can always do a location update as well. that is switch off the phone then switch it on and check whether the balance will be updated. again it could be someone changed your tariff. just check it. because doing the math, on safari tariff, your 3 calls would cost sh256.50 (@sh28.50 per minute billing). Luck is when Preparation meets Opportunity. ~ Lucius Annaeus Seneca
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Njung'e		#26 Posted : Thursday, October 28, 2010 4:10:04 PM
Rank: Elder Joined: 2/7/2007 Posts: 11,935 Location: Nairobi		i talked to a don't care in customer care.Nothing so far....but...I re-loaded,have made several calls but the credo is not moving....haha!!....Wish it stays that way until my 90th birthday...lol. Nothing great was ever achieved without enthusiasm.
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KulaRaha		#27 Posted : Thursday, October 28, 2010 4:16:18 PM
Rank: Elder Joined: 7/26/2007 Posts: 6,514		Njung'e wrote: i talked to a don't care in customer care.Nothing so far....but...I re-loaded,have made several calls but the credo is not moving....haha!!....Wish it stays that way until my 90th birthday...lol. That shouldn't be for too long.... LOL Business opportunities are like buses,there's always another one coming
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Njung'e		#28 Posted : Thursday, October 28, 2010 4:32:15 PM
Rank: Elder Joined: 2/7/2007 Posts: 11,935 Location: Nairobi		@Chairman, Two more calls.....Iko pale pale..haha!!....Maybe it's an offer from Bob Karimu to appease me ...lol. Nothing great was ever achieved without enthusiasm.
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Jus Blazin		#29 Posted : Thursday, October 28, 2010 5:31:04 PM
Rank: Elder Joined: 10/23/2008 Posts: 3,966		KulaRaha wrote: Njung'e wrote: i talked to a don't care in customer care.Nothing so far....but...I re-loaded,have made several calls but the credo is not moving....haha!!....Wish it stays that way until my 90th birthday...lol. That shouldn't be for too long.... LOL nice. till the system updates and backdates the call history. then everytime you top up, inakatwa. Luck is when Preparation meets Opportunity. ~ Lucius Annaeus Seneca
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Njung'e		#30 Posted : Thursday, October 28, 2010 5:45:17 PM
Rank: Elder Joined: 2/7/2007 Posts: 11,935 Location: Nairobi		@Jus Blazing, AiiiiHH!!...That means the billing system is not consistent and it can easily be used to fleece....eh??....If they try,i ng'oa the reli all by myself...lol. Nothing great was ever achieved without enthusiasm.
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