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Letter to COOP BANK-KIMATHI St.
Layman
#11 Posted : Monday, October 25, 2010 1:05:27 PM
Rank: Member

Joined: 9/21/2006
Posts: 422
Location: Nairobi
...Theres no such thing as official bank for co-operative societies...only that co-operative societies have been and are still "used" to banking with co-op bank.
MaichBlack
#12 Posted : Monday, October 25, 2010 8:41:49 PM
Rank: Elder

Joined: 7/22/2009
Posts: 7,898
I have almost committed homicide a number of times at Co-op. One day I present a couple of cheques and the teller flatly refuses to bank them. Reason? They only have two names! "Your account has three names so all the cheques you bank with us must have three names!!" Solution: Go back to the person who made the cheques and tell them to add the third name!!! I'm totally incensed imagining the whole process and time it will take and I ask her "What if I take the cheques, walk out of the bank, add the third name and come back??". She goes like "You could do that and I wouldn't know but don't because I'll check the handwriting bla bla bla...". I had to threaten her and demand to see the manager etc. before she accepted to bank my cheques!!! My own sweat! And here I was begging them to take my money!! Bure kabisa!

I bank with other banks too and they have never given me that third name crap - that's what clearing is all about - talk to the issuer of the cheque - through his bank - in the background. You can guess where my cheques end up nowadays!
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.
aemathenge
#13 Posted : Thursday, October 28, 2010 2:42:00 PM
Rank: Elder

Joined: 10/18/2008
Posts: 3,434
Location: Kerugoya
Dear Sir/Madam,
I patronize a web site that I feel is visited by a good number of the middle income people.

The link below will get you there and let you see a good number of their complaints especially targetted at the Kimathi Branch.

http://www.wazua.co.ke/f...aspx?g=posts&t=3380
Please comment.

aemathenge


Good day aemathenge,

RE: Custormer complaint CRM:00222990

Thank you for your mail.

The mail is being handled by the Customer Service Manager.

Thank you for your concern.

We thank you for your request.

For any enquiries, Contact us on: 020-2776000, 0729277600 or 0736690101 or email:
customerservice@co-opbank.co.ke


Kind Regards,
Carolyne Gatobu.
Co-op bank Customer Service
bird_man
#14 Posted : Thursday, October 28, 2010 3:41:48 PM
Rank: Veteran

Joined: 11/2/2006
Posts: 1,206
Location: Nairobi
I think you guys are blowing issues out of proportion here and sharing personal names and titles here isnt the way to go about it.Why dont you just move to the better option?We have over 30banks in Kenya.
Formally employed people often live their employers' dream & forget about their own.
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