I don't claim to know much about Kenyan 'credit cards' but I have to say that KCB got off very easy.

In fact,you have ever gone through such,you should sue KCB and any company that behaves like Nakumatt. Frog marching people around is not good customer service.

I have on very many occasions tried to use a credit card without knowing that I am over the limit or it has expired. Never in my life was I humiliated and made to look like a common thief. If you think that is ok,then you need help and should never start a business anywhere other than Kenya.

Let this judge be the one who opens the eyes of the public on how you should be treated when you are spending money. KCB is making billions of shillings in profits,can't they come up with a system where they can automatically figure out if someone has enough funds? What is this nonsense of calling a clerk somewhere to figure out if one has enough funds.

I think we are in 2009 and if these banks cannot give good service then I can assure you that I will be the next Judge and I am patient enough to wait for 3 yrs to make 1 million without any capital risked on my part.

@wote,

Are you a lawyer?A suit for 1,200$?

Just wondering does the bank have the right to terminate the credit card the judge has now that he has embarassed them as well?

Will any other bank accept an application from the judge for a credit card?

@wote...I am not complaining about having the card rejected.Like I have just said,that is normal and nothing to write home about......I think he won his money for being frog marched and humiliated in public just because his card was rejected......I know that may seem the same to most but it isn't and if I were you,I would have gotten more than a shirt from the owner of that shop..........You have got to be kidding me!....Please don't take Kenyanese out there. If a fool makes a mistake of pretending that you are a n....,please make sure you leave with more than a shirt next time...........If the jamaa was frogmarched,even nakumatt is lucky here. If he was a sissy,then KCB are fools since it would have cost them less than 2 million to settle it...........Basically KCB are the fools now and that is how they treat their clientelle. With arrogance,so they will pay again and again until they learn that the sissy,childish and con of a client is ALWAYS RIGHT.

I don't get it... If the broke fellow was frogmarched at Nakumatt,WHY was the judgement entered against KCB??

I wonder about the heading-'KCB uncouthness' I wonder,if you have such strong negative sentiments against KCB,why,pray, have you been with them for ' a very long time and they have not stopped embarrassing you' ? Don't think they are holding a gun to your head-or money. But,that is besides the point. we Kenyans of the peculiar habits,routinely board matatus and are on cell phone networks where we are regulalry called names and still continue handing over our hard earned cash.

that said,this is a case where KCB were unlucky. That the suit was determined in under a year is proof that all did not go well. when the suit was filed and KCB put in their defence,the judge's lawyers made an application for their defence to be struck out. i.e,in 'mwananichi' parlance,the judge should make a summary decision that based on the documentation put forward by KCB,they were wasting time and had no real case. Apparently the judge agreed and struck out their defence. In fact,at the time the judge was granting the other judge 2.5 million,KCB lawyers had reportedly gone to the court of appeal and gotten an order stopping any further progress of the suit until the appeal was heard. Though the order was granted(again reportedly),it did not get to the High COurt judge in time and therefore the 'good' judge was granted Kes. 2.5 million.
So in allreality,the case was not heard and settled on its merits,rather on technicallity and the judge is not yet to smile his way to or from the bank.

Unfortunately,the intelligent think that everyone else is.Tragically,the obtuse believe they are intelligent.

I have been a member for 10 years now!!!

The best ATMs and good number per location hence you will hardly get a nasuating queue in their ATMs...Coop ATM queues are worst followed by KCB.

Mambo ya kcb ni mazito sana. Around 2013 I applied for a small loan and even after 8wks, they were yet to approve despite all assurances. On the ninth week, I wrote a letter cancelling the application (they had the audacity to act shocked). Crossed over to Family, opened an a/c there, used kcb statements and had the cash in a week.