Gordon Gekko wrote:kyt, I suspect there is a 26% tax element on the 2.21, so the margins are possibly even thinner.
The loser, lets face it will be the consumer as there is an inverse relationship between the cost and quality of the service. I'm willing to bet that the first overhead to go will be the customer care centres.
tough luck to the customer care staff if that happens.after all we are used to the poor service from the safcon.
It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt...
-Mark Twain